Refund Policy

1. Refund Eligibility

We want you to be satisfied with our service. Our refund policy is designed to be fair and transparent:

• Requests must be made within 14 days of purchase
• Service must not have been extensively used (less than 5 assessments completed)
• Account must be in good standing
• One-time refund policy per customer

2. Non-Refundable Items

The following are not eligible for refunds:

• Completed skill assessments
• Generated cover letters
• Resume analysis reports
• Special promotional offers or discounts
• Partial subscription periods

3. Refund Process

To request a refund:

1. Contact our support team through the help center
2. Provide your account email and purchase information
3. Explain the reason for your refund request
4. Allow up to 5-7 business days for review

4. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive an email confirmation
• Your account access will be terminated upon refund

5. Subscription Cancellations

For subscription-based services:

• Cancel at any time through your account settings
• Access continues until the end of the billing period
• No partial refunds for unused periods
• Cancellation prevents automatic renewal

6. Exceptions

We may make exceptions to this policy at our discretion for:

• Technical issues preventing service access
• Billing errors or duplicate charges
• Service unavailability in your region
• Other exceptional circumstances

7. Contact Us

If you have questions about our refund policy or need to request a refund, please contact our support team at support@hunter.com or through our help center.