Refund Policy

1. Overview

Hunter sells digital SaaS subscriptions and one-time digital access plans. Payments are processed by Lemon Squeezy, LLC ("Lemon Squeezy") as our Merchant of Record. Lemon Squeezy is the legal seller on your checkout, receipt, and payment statement, and refunds for Lemon Squeezy purchases are issued through Lemon Squeezy to your original payment method where possible.

2. Refunds

Unless required by applicable law, transactions are non-refundable and non-exchangeable. We may issue refunds on a discretionary basis, or if you exercise an applicable statutory withdrawal or refund right.

We may, at our sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. Submission of a request within this 14-day period does not guarantee a refund. All refund requests are reviewed on a case-by-case basis.

Where local consumer protection laws grant a statutory right to withdraw (for example a 14-day right for consumers in the EU, EEA, Switzerland, and the United Kingdom), those rights apply and override any supplier policy, subject to any lawful exceptions for digital content once delivery or access has begun with your consent.

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. If you receive a refund, access to Hunter for the refunded purchase will cease.

3. How to request a refund

To withdraw, cancel, and/or request a refund, contact us using one of the following methods:

• Use the manage-billing option in your Hunter account settings where available
• Email us at support@hunterai.work with your purchase email, order ID (from your Lemon Squeezy receipt), and reason for the request
• Contact Lemon Squeezy customer support for the purchase if your receipt or customer portal provides that option

If eligible, refunds are processed by Lemon Squeezy to the original payment method where possible and typically within 14 days of approval of the request. Timing may vary by your bank or card issuer.

4. Subscription cancellation

You can cancel a recurring subscription at any time with effect from the end of your current billing period. Cancellation prevents further automatic renewal. You can cancel from your Hunter billing settings or through the Lemon Squeezy customer portal / receipt link associated with your purchase when available.

Cancellation stops future charges; it is not the same as a refund for the current billing period unless a refund is separately approved under this policy or required by law.

5. Taxes and invoices

As Merchant of Record, Lemon Squeezy calculates, collects, and remits applicable sales tax / VAT where required. Tax invoices and receipts for purchases are issued by Lemon Squeezy.

6. Chargebacks

Please contact us at support@hunterai.work before raising a chargeback or payment dispute with your bank or card issuer so we can try to resolve the issue quickly. This does not affect your lawful rights to dispute a charge. Chargebacks and disputes for Lemon Squeezy purchases are handled under Lemon Squeezy's Merchant of Record processes.